Shipping & Policies
Shipping within the US is $6.95, with free shipping on orders of $100 or more. Shipping to Canada is $20. For customs forms, items will be marked Children's Clothing/Toys (as appropriate) and actual value declared.
In-store pickup is free during business hours and we are happy to provide complimentary gift wrapping if you'd like your purchase to be ready for hassle-free gift giving. We will email to confirm when your order is ready for pickup.
Local delivery is available for $10. Please call us at (510) 595-5325 if you'd like to arrange for a delivery.
TAXES AND DUTIES
We charge sales tax on orders shipped to California (or picked up in store). International orders may incur duties or fees charged by your country's customs department; we are not liable for these charges.
We want you to be satisfied with your purchase from us. If an item you buy is defective, please email us at firstname.lastname@example.org to arrange for a return or exchange.
Returned items must be in saleable condition, with tags and in original packaging. Please email us at email@example.com if you need to return something and we will send you a return shipping label. $6.95 will be deducted from your refund to cover return shipping, or you can ship them to Ruby's Garden Returns, 5026 Telegraph Ave Oakland, CA 94609 at your own expense and we will not deduct from your refund or store credit. Times to return are as follows:
-Full-priced items will be refunded if postmarked within 7 days of delivery, store credit will be given if postmark is 8-30 days after delivery. No returns after 30 day from delivery.
-Sale items less than 40% off will be given store credit if returned within 7 days of delivery.
-Sale items 40% off or more and Buy One/Two Get One promotions FINAL SALE.
In Store purchases:
Items may be returned with receipt (or gift receipt) only. Items must be in saleable condition, with tags and in original packaging. Times to return are as follows:
-Full-priced items will be refunded within 7 days; store credit will be given for up to 30 days from purchase date
-Sale items less than 40% off will be given store credit if returned within 7 days
-Sale items 40% off or more and Buy One/Two Get One promotions FINAL SALE